Frequent questions and policies
Shipping
Shipping is currently available within Canada and to the US, UK, Australia, and New Zealand. Shipping rates, duties and other import fees may change as cross-border requirements evolve. If you live in a different region and would like to purchase a piece, please get in touch and I may be able to add shipping to your country.
Orders are typically packed and shipped within 2–3 business days unless otherwise noted. You'll receive tracking information once your order is on its way.
Ceramics are packed very carefully to protect them in transit. If your piece arrives damaged, please contact me within five days of delivery and include photos of the item and packaging so I can make it right.
If your package doesn't arrive as expected, get in touch and I'll work with the carrier to locate it or determine the next steps.
Availability and launches
New collections are previewed on the website before each launch so you can see the pieces, details and prices in advance. During the preview period, items will appear as Sold out and will become available to purchase at the announced launch time.
Once a collection has launched, Sold out means the piece has been purchased and is no longer available.
Most pieces are made individually or in very small numbers, and availability varies from one collection to the next. Upcoming launch dates and previews will be shared on Instagram and to email subscribers.
Custom pieces
I occasionally create custom pieces within the style of my existing work. Past commissions have included chickens, other birds, and animals, with details developed especially for the person receiving the piece.
If you have something in mind, please get in touch and tell me a little about what you're looking for. We can talk through the idea and see if it's a good fit for my work and current schedule.